Returns & Shipping

SHIPPING METHODS

All items that are in stock will be shipped within 5 working days of ordering and posted via 1st class delivery if in the UK. 

FOR INTERNATIONAL ORDERS: All items will be sent together when the whole order, including pre ordered items, is ready. Unfortunately as a small business we are unable to offerInternational exchanges. 

UPON SHIPMENT: you will receive a shipping notification.
Due to COVID pressures some international tracking is taking longer to update. Please allow up to 5 days for the tracking information included to update.

PLEASE USE A SECURE SHIPPING ADDRESS. As per our policies, we are not liable for damaged, lost, or stolen packages. Once your order is with the mail service, it is out of our hands. You are entitled to compensation from Royal Mail should something happen to your order.
Please double-check your check-out information before submitting your order to ensure delivery. There is a re-shipment fee the same as the initial postage charge for returned packages. Thank you so much for your understanding!

 

EASY RETURNS & EXCHANGES

Postage for returns and refunds must be paid in full by the customer unless the item is faulty or incorrect. *We only offer an exchange service on UK orders.

Please note: The Bebee pants and thongs are non-returnable/refundable items. We hope you understand

All returns are processed by our warehouse on Tuesday each week. 

Please add a note to your return requesting a refund or an exchange. If requesting an exchange, please ensure you give details of the new item you would like. 

All items can be returned or exchanged within 28 days of receiving them to the below address:

Manners London 
Huboo Ref 2793 Unit 1
Vertex Park South
Emersons Green
Bristol
BS16 7LB